Frequently Asked Questions (FAQ’s)
Do I need a credit card?
You can use a credit or debit card to setup an account with DataGardener. If you are looking for something bespoke or an API development, we can accommodate you in any number of ways, so get in touch.
What happens if I go over Plan limits?
We do not allow going above plan limits at the moment, if you need to access, please get in contact.
We do not charge anyone without their confirmation, so no accidental charges.
Are my details confidential?
All of the information we hold on our clients is highly secure. We use high level encryption and two-factor authorisation.
Who uses this software?
We have users from Fintech, startups, financial crime investigation and many other industries.
Are trial plans free or paid?
We have a number of different plans depending on what you’re looking to accomplish and budget. We have a free plan as well as paid plans. All of the paid plans have a one-week trial option (but you won’t be able to export reports and data lists on the trials).
Does registering for trial plans require to submit card details?
No, you are not required to give us your details to undertake a trial
How do I cancel my subscription?
You can just email to email@example.com and we wouldn’t charge you again.
What is the billing process of subscribed plans?
We charge every 30 days.
What are the acceptable modes of payment?
You can pay for your subscription using a credit or debit card. For clients that have larger accounts or technology integration we can invoice you 30 days in arrears.
Are there some plans for API as well?
API development is quite broad and we can achieve different levels of service so if this is something of interest then you would be best placed to pick up the phone to us and discuss your requirements.
What happens if my subscription limits exceed?
If you exceed your export limit, there would be a pop-up warning asking if you wanted to proceed. You would then be charged the cost of the download in addition to you monthly subscription cost outlined for the relevant plan you are on
Can I change my plan if I need to?
We understand that requirements change so yes, you can.